Return Policy

At Baglexia , we want you to be completely satisfied with your purchase. If you need to return an item, please review the following terms:

1. Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be:
  ✓ Unworn, undamaged, and in original condition.
  ✓ Packaged with all tags, authenticity cards, and original boxes.
  ✓ Accompanied by the original receipt or order confirmation.

2. Non-Returnable Items

The following cannot be returned:

• Customized/personalized items (e.g., engraved frames).
• Final sale items (marked “Non-Returnable” at checkout).
• Opened contact lenses (for hygiene reasons).

3. Return Process

1. Request Authorization with:
   • Your order number.
   • Photos of the item(s).
   • Reason for return.
2. Receive Approval: We’ll email a return authorization number and instructions within 24 hours.
3. Ship the Item: Use the provided pre-paid label (U.S. only) or a tracked shipping method.

4. Refunds

• Processed within 3–5 business days after we receive the item.
• Issued to the original payment method.
• Shipping fees are non-refundable (unless the return is due to our error).

5. Exchanges

• We currently offer refunds only.
• To exchange, place a new order after your return is processed.

6. Damaged or Defective Items

• Contact us within 48 hours of delivery.
• Provide:
  ✓ Photos of the damage/defect.
  ✓ Packaging images.
  ✓ Order number.
• We’ll arrange a free replacement or full refund.

7. International Returns

• Customers are responsible for:
  ✓ Return shipping costs.
  ✓ Customs/duties (non-refundable).
• Refunds exclude original shipping fees.

8. Restocking Fee

• A 10% restocking fee applies to:
  ✓ International returns.
  ✓ Items missing original packaging/accessories.